Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. 

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact customer support using the contact information provided below. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Refunds and Cancellations

You may cancel any order before it ships with no penalty.  

You may return your unused products at any time within the first 10 days.  There will be a 20% restocking fee. The original purchase price, minus the restocking fee, will be credited to the card used for the original payment within 3 business days of receiving returned merchandise.  Customer pays return shipping.  Original shipping costs are not refunded.

Used products may not be returned at any time.

Before returning items, contact customer support using the contact information below.  If the product is returnable, you will be given an Return Merchandise Authorization (RMA) number.  This number must be included with the returned item(s).

All returns should be sent to the following address:

Iron Horse Grinders
RMA# <include RMA#>
6583 W 10250 N
Highland, UT  84003

Shipping and handling

We use UPS ground and air shipping depending on the options you specify at checkout. Shipping for tooling is calculated at checkout based on size and weight of your order. Grinders are sent via ground freight services and you will be charged the actual shipping cost. When product is in stock, all tooling will be shipped within one business day of receiving your order.  Grinders will ship within 2-5 business days of receiving your order.  If any part of your order is out of stock you will only be charged for the portion of your order that ships.

Customer Support

If you have any questions you may contact us at 801-201-6329 during the hours of 8:00 AM and 6:00 PM Mountain Time.
For support after hours email Your email will be answered the following business day.